1. WHAT SIZES ARE AVAILABLE FOR YOUR CLOTHING?
We offer different sizes for every piece of clothing. Each product should have their own measurements for you to compare yourself/a garment you have. If there are none, let us know by email and we can get you them!
*ALSO PLEASE HAND-WASH MELLOWMOON CLOTHING!
1 . What payment methods do you accept?
ONLY Paypal, credit card, and debit card (linked to Paypal). No 'mailed cash' or bank transfers, etc.
2. I am not from Europe and do not use their currency "EUR." Do you accept (my country's currency)?
The default prices of our cases are in EUR, but can be purchased from any country with any currency. Although you may see the price of our items in your currency, during checkout, the price will go back to EUR numbers, so do not be alarmed by that! Your currency will simply convert to EUR upon paying.
1. I changed my mind. Can I cancel my order and get my money back please?
We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPPED. However, if you contact us quickly after making the order, we can cancel your order and refund your money!
2. Can I return an item for a full refund?
We offer FREE returns/exchanges if there are any defects associated with the merchandise that are a result of OUR fault! If a problem is present, please inform us within a WEEK OF RECEIVING.
3. Can I exchange an item for a larger/smaller size?
If you choose the wrong size, unfortunately we cannot offer a FREE exchange, but we can help offer a low cost alternative if you bring up the issue to us. All of our products have different measurements, so it is VERY important to compare the measurements in each product to the measurements of a garment you already own at home for accuracy. Are there no measurements or you want more information about a specific product? Email us!
1. Do you ship internationally? How much is shipping?
Yes we do ship EVERYWHERE and shipping is FREE in 99.9% of cases!
2. WHERE DO YOU SHIP FROM?
We ship from Malta but also have partnered designers located in Berlin. So, please expect your items to be shipped separately (if you order more than one item from different creators) as different factories specialize in different areas of manufacturing. Our shop's currency is in EUR though!
3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before shipment. Deliveries can take up to 1 week to 2 months. It depends what you purchased. You can 'CONTACT US' or email for specific email@example.com shipping times.
4. MY ORDER HAS NOT ARRIVED YET? WHY?
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we produce. If it does not arrive by 8 weeks upon ordering, we can help reship your order or refund! :)
5. WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).
6. WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.